Guest Experience Management

How Sound Panels Can Reduce Restaurant Noise Levels, Protect Employees’ Hearing, and Improve the Guest Experience

Restaurant noise levels during peak business hours can consistently reach well over 100 decibels, significantly higher than the 85 decibel ceiling the Occupational Safety and Health Administration (OSHA) says is a safe limit. The National […]

AI / Robots

McDonald’s Adds Another New Technology to Its Collection With Acquisition of AI Voice Solution Provider

McDonald’s Corporation announced today an agreement to acquire Apprente, an early stage leader in voice-based, conversational technology. The agreement marks another bold step in advancing employee and customer facing innovations while further strengthening McDonald’s technology […]


PAR Technology Adds Drive-Thru Headset Systems to Its Portfolio with Acquisition

Asking drive-thru customers to repeat themselves because of poor sound quality can lead to delays, incorrect orders and mounting frustrations. Restaurants need to protect their reputation for customer service while improving operational efficiency with the […]

Success Story

How Castellucci Hospitality Group Saves Time and Money (While Driving Increased Employee Satisfaction) with 86 Repairs

Castellucci Hospitality Group (CHG) owns and operates seven restaurants across metro-Atlanta including Bar Mercado, a multi-regional Spanish tapas restaurant at Krog Street Market; Cooks & Soldiers, a Basque-inspired concept in West Midtown; Double Zero, a […]