Rising food costs, labor shortages, and tight margins have become everyday challenges for restaurant operators. Delivering a high-quality guest experience while keeping operations efficient is no small task. At the same time, customer expectations are […]
Jack in the Box Inc. is turning to an integrated playbook of technology upgrades, value promotions, and operational discipline to reverse a steep same-store sales drop and reposition itself for long-term growth. Founded in 1951 […]
Fast-casual rivals Chipotle Mexican Grill and Cava Group have taken an unusual step for direct competitors by joining forces to back the same technology startup. Their shared partner is Hyphen, a San Jose-based foodservice automation […]
McDonald’s is undertaking a multi-year transformation aimed at improving the customer experience, strengthening loyalty engagement, and modernizing how its restaurants operate. Speaking on the company’s second-quarter earnings call, CEO Chris Kempczinski outlined how technology is […]
Beijing’s E-Town technology hub has unveiled a dining experience that blends theatrical spectacle with operational automation: a fully robot-themed restaurant where humanoid robots bartend, slice cakes with unerring precision, prepare pancakes and coffee, and even […]
MarginEdge, the leading restaurant management and bill payment platform, has announced the expansion of its AI offerings with the launch of its AI-powered sales forecasting and recipe building tools. Restaurant operators have always had to […]
Loyalty programs are evolving again. After a decade dominated by branded mobile apps that rewarded guests for scanning receipts and placing mobile orders, a new wave of innovation is focusing on simplicity, speed and seamless […]
Full-service restaurant chain Denny’s, with 1,558 restaurants worldwide, comprising 1,474 franchised/licensed locations and 84 company-owned units, is investing heavily in technology to drive customer engagement and improve operational efficiency, with a new digital loyalty program […]
Fast-casual sandwich chain Potbelly is turning its investments in technology and store design into measurable growth, prompting the company to raise its same-store sales outlook for the year. The brand, known for its toasted subs […]
OpenTable has introduced Concierge, a generative AI–powered assistant designed to offer real-time, conversational insights into over 60,000 restaurants across its global network. The tool is embedded directly into restaurant profiles and enables diners to get […]
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