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How an Automatic Payment System for Tipping Benefits Restaurant Customers, Owners and Staff

Attracting and retaining staff in hospitality is not easy in the current climate, with around 500,000 jobs lost in the US during the pandemic unlikely to return by the end of the year, according to the American Hotel and Lodging Association. But there are a number of things that restaurants and other hospitality businesses can do to turn this around. Many of those working in hospitality were disproportionately affected when these sectors closed completely for a time, meaning staff who were unable to work in their chosen field had to find work elsewhere. Thanks to changing work patterns, including an increase in the number of companies allowing staff to work from home, the appeal of hospitality has waned, making it harder to get and retain staff. One of the key ways to do this is by increasing staff wages. The new proposed minimum wage of $15 an hour is higher than the typical cashier wage of around $10 per hour, but given the need to attract and retain staff, many restaurants and hotels are facing higher demands, closer to around $20 per hour. The question [...]

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