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How E-Commerce Can Help Restaurants Cut Labor Costs and Boost Efficiency

Restaurants run on tight margins, leaving very little room to be wasting financial resources on inefficient processes. One of the most time-consuming back-of-the-house tasks is ordering supplies, especially when a restaurant relies on multiple suppliers for the items it needs. When done manually, this process can quickly become a significant drain on time and resources. Depending on the number of suppliers and the frequency of orders, our estimates show that restaurants can spend anywhere from 10 to 18 labor hours a week managing orders. This manual process often involves writing down lists of what has to be ordered, contacting suppliers through calls, texts, emails, or (god forbid) faxes, following up for confirmation, and then looking out the window until the truck arrives. It’s outdated and inefficient, to say the least. While technology in a restaurant’s front-of-the-house has evolved steadily with online ordering apps, point-of-sale (POS) systems, self-ordering kiosks, contactless payments, [...]

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