Restaurants are embracing a wave of new technologies—QR codes for ordering, online platforms for pickup and delivery, self-service kiosks and even robot servers. These technologies are transforming operations and customer interactions. Despite these advancements, 81 percent of guests believe that the essence of a great dining experience still lies in human interaction. While integrating technology is essential for brands to stay innovative, it should complement and not replace, the personal touch of team members. When technology and human interaction work together and co-exist, they can create a truly exceptional guest experience.  After all, dining out is about more than just the food—it is the conversation, the friendly service and the warm interactions that make the experience special. Balancing technology with genuine human engagement ensures a memorable and welcoming dining experience that keeps guests coming back.  As technology continues to advance, it brings notable benefits to both employees and guests, enhancing [...]