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Why Restaurants Should Focus Their Attention on Value-Driving AI Applications

Artificial intelligence (AI) is the subject of well-deserved hype for its potential to disrupt operations in virtually every industry. However, you need to cut through the hype to determine where AI will deliver value. In the restaurant industry, several use cases are emerging as candidates for practical AI applications that result in more efficiency, accuracy, and customer satisfaction.  During MicroTouch’s AI Town Hall Webinar hosted by BlueStar, industry thought leaders Keith Szot, SVP of business development with Esper, Bhavin Asher, founder and CTO at GRUBBRR, and Brian Klinger, Sr. strategic partnership executive with Comcast Business, shared their insights into how AI is working for restaurants today.  Voice Ordering Asher explained that although restaurants have recovered to a great degree from a critical labor shortage that began in 2020, they still face challenges in hiring and retaining employees. Now, the focus is on maximizing labor and reallocating workers to hospitality-focused activities [...]

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