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A Chef’s Perspective: How Kitchen Structure Drives Restaurant Technology Success in High-Volume Operations

In today’s foodservice environment, technology is everywhere. From point-of-sale systems and inventory tracking to waste monitoring software and automation tools, kitchens are more digitally equipped than at any point in history. Operators invest heavily in platforms that promise visibility, efficiency, and cost control. On paper, the ROI looks compelling. In practice, the results are far more complicated. But in high-volume operations, I’ve seen something that runs counter to the marketing pitch: these tools frequently underperform or fail altogether — not because the technology is flawed, but because the kitchen isn’t built to support it. A system is only as reliable as the people and processes feeding it data. When those foundations are shaky, even the best software becomes noise. Over more than six years of high-volume culinary operations — across five-star hotels in Switzerland, live-service environments in New York, and large-scale events across the U.S. — I’ve come to a [...]

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