Restaurant Technology News

Announcement

Delaware North Partners with TipHaus to Streamline Tip Management Across Its Portfolio

Delaware North, one of the largest and most diversified hospitality and food service companies in the world, has partnered with TipHaus to streamline and automate tip management across its portfolio of venues. For an operator [...]
Announcement

Deliverect and Bounteous Partner to Expand First-Party Digital Ordering for Restaurant Brands

Deliverect, a global restaurant technology company, and Bounteous, an AI services firm, announced today a strategic partnership to integrate their platforms and help restaurant and convenience brands deliver scalable, first-party digital ordering experiences. Together, the [...]
Restaurant Technology News

California Pizza Kitchen Plans Up to 1,000 Automated Kiosks as Restaurant Brands Push Beyond Traditional Locations

California Pizza Kitchen is preparing to make one of the restaurant industry’s largest bets yet on automated foodservice, with plans to deploy as many as 1,000 branded kiosks across the United States over the next [...]
Viewpoints

Why Food Labeling Is the Next Back-of-House Process Ready for Automation

Handwritten food labels aren’t failing because they’ve stopped working. They’re failing because commercial kitchens have changed. Walk into almost any hospitality business today and it’s obvious how much the industry has evolved. Customers book tables [...]
Solution Provider News

Palona AI Expands Beyond Voice Ordering with New Restaurant Operations Platform and $20 Million in Funding

Palona AI has launched what it calls a multimodal AI operating layer for physical businesses, beginning with restaurants and positioning the technology as something broader than another voice-ordering system. The launch comes as Palona closes [...]

California Pizza Kitchen Plans Up to 1,000 Automated Kiosks as Restaurant Brands Push Beyond Traditional Locations

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California Pizza Kitchen is preparing to make one of the restaurant industry’s largest bets yet on automated foodservice, with plans to deploy as many as 1,000 branded kiosks across the United States over the next [...]
McDonald’s Unifies Data from Nearly 220 Million Loyalty Users as Global AI Strategy Takes Shape

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Chili’s Invests in 23,000 iPads and 9,000 Kitchen Screens as It Takes a Selective Approach to AI

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Palona AI Expands Beyond Voice Ordering with New Restaurant Operations Platform and $20 Million in Funding

Comments Off on Palona AI Expands Beyond Voice Ordering with New Restaurant Operations Platform and $20 Million in Funding

Palona AI has launched what it calls a multimodal AI operating layer for physical businesses, beginning with restaurants and positioning the technology as something broader than another voice-ordering system. The launch comes as Palona closes [...]
MarginEdge Raises $80 Million as Competition for the AI-Powered Restaurant Back Office Intensifies

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Atoms Raises $1.7 Billion to Bring CloudKitchens, Restaurant Software and Robotics Under One Roof

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Why the Uber Eats Priority Fee Lawsuit Is Really About Delivery Technology

The proposed class action against Uber Eats may look like a dispute over a $1.49 fee. It is really about whether a technology platform can sell a premium delivery option without giving every part of its system the information and controls needed to deliver it. Hassan Wright filed the complaint on July 27 in the U.S. District Court for the Northern District of California. He alleges that Uber Eats markets priority delivery as “direct to you,” even though couriers may make other pickups or deliveries before reaching the customer. The allegations have not been proven, and the court has not certified the case as a class action. According to the complaint, Wright paid an additional $1.49 for priority delivery on November 8, 2025. When the order took an unexpected route, the courier reportedly told him that another order was being delivered first. Wright says Uber customer service later acknowledged that [...]

Stay Smart, Keep Current

Delaware North Partners with TipHaus to Streamline Tip Management Across Its Portfolio

Deliverect and Bounteous Partner to Expand First-Party Digital Ordering for Restaurant Brands

California Pizza Kitchen Plans Up to 1,000 Automated Kiosks as Restaurant Brands Push Beyond Traditional Locations

Why Food Labeling Is the Next Back-of-House Process Ready for Automation

Palona AI Expands Beyond Voice Ordering with New Restaurant Operations Platform and $20 Million in Funding

Restaurant Technology News

California Pizza Kitchen Plans Up to 1,000 Automated Kiosks as Restaurant Brands Push Beyond Traditional Locations

Solution Provider News

Palona AI Expands Beyond Voice Ordering with New Restaurant Operations Platform and $20 Million in Funding

Why the Uber Eats Priority Fee Lawsuit Is Really About Delivery Technology

Delaware North Partners with TipHaus to Streamline Tip Management Across Its Portfolio

Deliverect and Bounteous Partner to Expand First-Party Digital Ordering for Restaurant Brands

California Pizza Kitchen Plans Up to 1,000 Automated Kiosks as Restaurant Brands Push Beyond Traditional Locations

Why Food Labeling Is the Next Back-of-House Process Ready for Automation

Palona AI Expands Beyond Voice Ordering with New Restaurant Operations Platform and $20 Million in Funding

Custom Channels Launches New Portal to Help Restaurants Manage Music, Messaging and Guest Experience at Scale

McDonald’s Unifies Data from Nearly 220 Million Loyalty Users as Global AI Strategy Takes Shape

MarginEdge Raises $80 Million as Competition for the AI-Powered Restaurant Back Office Intensifies

Why Starbucks Was Right to Pull the Plug on Its AI Inventory System

Why Restaurants Are Rediscovering Direct Mail in the Digital Age

Market Research

Interface Systems Restaurant Security Report Finds Loitering and Disturbances Drive Most High-Priority Incidents

Viewpoints

Why Food Labeling Is the Next Back-of-House Process Ready for Automation

Spotlight Interview

Spotlight Interview: Cassie Pinckney, Vice President of Marketing for Urban Egg