Restaurant Technology News

Solution Provider News

In the Spotlight

How Simulation Training Is Closing the Competency Gap in Digitized Quick-Service Restaurant Operations

The QSR environment has changed more in the past five years than in the previous twenty. Digital transformation has redefined almost every touchpoint: mobile ordering, AI-driven menu boards, dynamic pricing, robotics in the kitchen, and delivery integrations across multiple platforms. But while digital transformation has expanded the toolkit, it has also expanded the competency gap. Teams that once had to master a few registers and menu builds now juggle dozens of systems, from POS and loyalty integrations to third-party delivery dashboards, digital kiosks, and automated kitchen timers. And employees often hide when they’re not confident. In Attensi’s 2025 workforce study of 2,000 employees, 58% admitted to “skill masking”—concealing gaps to appear more competent. Nearly half (46%) said they’ve pretended to understand tasks they didn’t, and 40% avoid asking for help. Perhaps most telling, the most common reported consequence of poor onboarding wasn’t churn, it was diminished confidence (55%). That’s exactly [...]

Market Research

Viewpoints

Spotlight Interview