Viewpoints

A restaurant’s menu should show the food its kitchen actually prepares. Just Eat’s apology over AI-generated images gives operators a reason to look closely at who creates their delivery listings and who approves the result. […]

Spend any time talking to hospitality operators and you’ll quickly discover that very few of them are asking for more regulation. Given everything the sector has faced over the last few years, that’s hardly surprising. […]

By Justin Vuono, Founder, Sandy Neck Media A restaurant changes the price of an entrée on Tuesday. The point-of-sale system is updated before dinner service. The printed menu is correct. But the restaurant’s website still […]

A supplier announces a recall of a specific lot of tomatoes, and the team at a multi-location restaurant group springs into action. The first order of business is figuring out which of the locations received […]

A steakhouse has little room for error. Guests pay premium prices, expect a precise temperature on the plate, and often arrive for a milestone: an anniversary, a client dinner, a retirement party. For operators, the […]

Bad food rarely sinks a restaurant on its own. More often, the technology falls behind. Orders arrive in one place, payments run through another, and delivery apps sit on separate tablets. Staff spend service reconciling […]

Restaurant back-office technology has become very good at telling operators what they paid. Invoice capture, inventory, and accounting platforms now turn a pile of invoices into food cost reports, and, as RTN has reported, they […]

A restaurant dashboard can look most convincing when it should be asking a question. A neat percentage, a green indicator and a tidy weekly comparison may suggest that the underlying records are complete. But what […]