Restaurant operators have spent years finding ways to measure and optimize nearly every stage of the customer journey. From mobile app engagement and online ordering behavior to loyalty participation, email performance, coupon redemption, customer sentiment, […]
The restaurant technology industry arrived at McCormick Place last month with a message that was hard to miss: the next phase of restaurant innovation is becoming more operational, more automated and more closely tied to […]
A busy night of delivery orders can give the impression that everything is working just fine. Tickets come in steadily, the kitchen stays full and sales reports look strong, but later, the numbers tell a […]
Every year, the National Restaurant Association Show arrives with the same promise: a glimpse into the future of the restaurant business. Thousands of exhibitors descend on McCormick Place in Chicago, unveiling everything from kitchen equipment […]
At a time when restaurant operators are already under pressure from labor costs, menu volatility, insurance, and price-sensitive consumers, one margin problem still hides in plain sight: poor visibility into perishable inventory. When operators cannot […]
The restaurant industry has an AI-washing problem. Vendors are slapping “AI-powered” onto tools that haven’t materially changed in years, and the hype cycle is producing more confusion than value. Most early AI pilots across industries […]
In today’s foodservice environment, technology is everywhere. From point-of-sale systems and inventory tracking to waste monitoring software and automation tools, kitchens are more digitally equipped than at any point in history. Operators invest heavily in […]
The line outside a popular restaurant used to be a local phenomenon. You saw it when you walked by. You reacted to it in the moment. Maybe you stayed, maybe you left. What you did […]
When Wetherspoons founder Sir Tim Martin criticized QR code ordering for “robbing punters of banter at the bar,” as reported this week by The Scottish Sun, he tapped into a growing unease across the hospitality […]
Burger King’s plan to hire up to 60,000 team members across its nearly 6,500 U.S. restaurants, announced earlier this week, might sound like a straightforward labor story. It’s not. It’s a reflection of what happens […]
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