AI / Robots

Domino’s Opens New Workspace Dedicated to Technology Innovation

Emphasis on technology innovation helped Domino’s achieve more than half of all global retail sales in 2018 from digital channels. In the U.S., Domino’s generates over 65% of sales via digital channels and has developed […]

Mobile apps

Why Burger Joints are Flipping Out for Loyalty Club Mobile Apps

Restaurant loyalty club members spend an average of $2.14 more than other guests, according to a report on Customer Loyalty Statistics from Businesswire.com and McKinsey Research. What’s more: 82% of loyalty club members referring at […]

Guest Experience Management

Rōti Modern Mediterranean Serves Up a New Digital Customer Experience

Founded in 2007, Rōti Modern Mediterranean, the Chicago-based fast casual Mediterranean chain which operates 40 locations nationally, including Chicago, Washington D.C., New York City, Dallas and Minneapolis, is embracing next-generation technology innovation. The company, which […]

AI / Robots

Sonic Drive-In To Pilot AI Voice Assistant and Personalized Dynamic Menu

The drive-thru accounts for more than 70 percent of quick service restaurant (QSR) transactions, yet, despite the surge in restaurant technology innovation, the drive-thru experience has scarcely changed for decades — that is, until now. […]

Digital Signage

Starbucks Brews Up New Technology Innovations With Help From Microsoft

Technology innovation is nothing new at Starbucks. The ubiquitous coffee house has a long history of tackling big ideas and forward-thinking solutions across both the digital and non-digital landscape. It has been said that the […]

AI / Robots

McDonald’s Goes Hog Wild on Technology, Acquires AI Company for $300 Million

By Alisha Goldberg, Assistant Editor Increasingly, fast food restaurants are using mobile apps, self-order kiosks, digital signage and various other digital technologies in their incessant quest to attract new customers, drive increased customer loyalty and […]