California Pizza Kitchen is preparing to make one of the restaurant industry’s largest bets yet on automated foodservice, with plans to deploy as many as 1,000 branded kiosks across the United States over the next […]
McDonald’s is nearing completion of a sweeping technology consolidation that will bring data from its major global markets into a common repository, creating a foundation for a much broader use of artificial intelligence across marketing, […]
For all the restaurant industry’s excitement about artificial intelligence, one of the most consequential technology decisions at Chili’s was replacing its Wi-Fi access points. That work began after Chris Caldwell joined parent company Brinker International […]
Chipotle Mexican Grill has grown its rewards program to 23 million active members since relaunching it in April, but the company’s largest loyalty opportunity remains among guests who order in person. Nearly 90% of transactions […]
Taco Bell’s expansion of drive-thru voice AI to nearly 900 U.S. restaurants is one of the largest deployments yet of automated order-taking technology in the quick-service restaurant industry. The company’s partnership with Omilia, which began […]
A recent wave of restaurant app launches, app relaunches, loyalty upgrades and app-centered promotions shows how quickly the role of the branded restaurant app is changing. For years, the basic promise was convenience: order ahead, […]
McDonald’s has spent decades refining restaurant operations, but its newly unveiled McDonald’s Next strategy signals that the company increasingly views technology as the foundation for its next phase of growth. Announced this week at the […]
White Castle’s latest technology push is less about novelty and more about redefining where and how a restaurant can exist. The company’s plan to deploy 1,000 automated “Crave & Go” kiosks across the U.S. serves […]
Dairy Queen is taking the next step in one of the restaurant industry’s most closely watched technology experiments: letting AI take the order. This week, the company announced it’s expanding its partnership with technology solution […]
Not long ago, the idea that a customer could describe a mood instead of a menu item and receive a tailored drink recommendation would have felt experimental. What stands out about Starbucks’ launch this week […]
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