Momos Raises $10 Million to Expand its AI-Powered Customer Platform for Multi-Location Restaurants

Momos, a customer engagement platform designed for businesses with multiple locations, has secured $10 million in Series A funding to fuel its global expansion. The round was led by 645 Ventures, with participation from existing investors Alpha Wave Global and Peak XV, as well as new investors Soma Capital, FJ Labs, Taurus Ventures, and Correlation Ventures. This brings Momos’ total funding to $17 million, providing a runway of approximately three years.

Founded in 2021 by Sai Alluri and Andrew Liu, Momos aims to solve a growing challenge for multi-location businesses, particularly in the restaurant industry: managing the overwhelming amount of customer data generated across various touchpoints. As restaurants increasingly rely on online ordering, loyalty programs, and digital marketing, the volume of customer data has exploded, making it difficult for businesses to effectively leverage this information for personalized engagement and operational optimization.

Momos’ platform provides a centralized hub for managing customer interactions across all locations, leveraging AI to automate and optimize the entire customer lifecycle. The platform offers solutions for customer service, customer experience, and marketing, enabling restaurants to:

• Streamline communication: Automate responses to customer inquiries, manage feedback, and resolve issues efficiently.

• Personalize offers and recommendations: Leverage customer data to tailor promotions, suggest relevant menu items, and create targeted marketing campaigns.

• Gain actionable insights: Analyze customer behavior and preferences to identify trends, optimize operations, and improve the overall guest experience.

Momos’ focus on AI is a key differentiator. The company has partnered with OpenAI since its inception, utilizing its advanced language models to power its automation and personalization capabilities. This allows Momos to offer features like AI-powered chatbots for customer service, personalized recommendations based on past orders and preferences, and automated marketing campaigns tailored to specific customer segments.

The company currently works with over 5,000 businesses globally, including prominent restaurant brands like Shake Shack, Baskin Robbins, and Guzman y Gomez. While the U.S. is its fastest-growing market, Momos has a presence in North America, Asia Pacific, and the Middle East, with plans to expand into new markets like South Korea and Saudi Arabia.

Momos’ rapid growth and investor confidence reflect the increasing demand for AI-powered customer engagement solutions in the restaurant industry. As restaurants seek to navigate the complexities of managing multiple locations and vast amounts of customer data, platforms like Momos offer a promising solution for enhancing efficiency, personalizing the guest experience, and driving business growth.