According to The 2017 Smart Decision Guide to Restaurant Management and POS Systems, 79 percent of restaurant operators believe that advanced technologies are the key to addressing many of their current challenges. At the forefront of these technologies are next-generation restaurant management and point-of-sale (POS) systems.
According to the new research:
- 95 percent of restaurant operators view the ability to improve guest satisfaction and the quality of the guest experience as one of the biggest benefits one can expect to gain with the right restaurant management and POS system
- 89 percent of restaurant operators cite the need for driving increased operational efficiency, including staff productivity, and reducing inventory waste as a key success factor
- 78 percent of full-service restaurants, and 62 percent of quick service and fast casual restaurants achieved “significant” or “dramatic” improvement in both operations and revenue performance after deploying a next-generation restaurant management and POS system
- Nearly one-quarter (24 percent) of restaurant operators who have not upgraded their core restaurant management and POS system within the past three years plan to do so in the next 12 months.
For most restaurants, the return on investment in a next-generation restaurant management and POS system can be measured in terms of cost reduction, which is largely a function of increased staff productivity and resource utilization. It can also be measured in terms of revenue growth. This is largely a function of improved guest satisfaction and, in some cases, faster table turn times — and, in certain venues, the ability to reach and serve a larger number of guests simultaneously. Additional selling points include the ability to improve financial performance with advanced inventory and labor management tools and better performance reporting capabilities.