Salata Salad Kitchen Implements Video Analytics from Interface Security Systems to Improve Employee Productivity and Customer Satisfaction

Salata Salad Kitchen, a popular, fast casual built-to-order salad kitchen has chosen an advanced video analytics solution from Interface Security Systems, a leading managed service provider delivering business security, managed network, UCaaS and business intelligence solutions, to gain critical operational insights. In addition to leveraging an upgraded security camera system installed by Interface, Salata will deploy Interface’s “Restaurant-Technology-in-a-Box” to upgrade their network and voice connectivity.

Salata wanted to completely overhaul its network and voice solutions to keep pace with changing customer preferences driven by the pandemic. In addition, Salata needed insights on restaurant operations to create a superior customer experience and optimize sales. “The rapidly increasing network traffic driven by customer preference for online ordering meant that we needed to scale network capacity. We also wanted to have the insights to deliver a seamless customer experience to our restaurant guests,” says Pete Kaufmann, Senior Director of IT at Salata.

Interface upgraded legacy security cameras at Salata to prepare the ground for implementing a video analytics solution that offers real-time insights on customer movement within the restaurants, customer wait times, restaurant layout bottlenecks, employee staffing gaps, compliance issues, to name a few. In addition to rolling out the video analytics solution, Interface integrated the cameras with Salata’s Point of Sale (PoS) solution to allow Salata to easily access camera recordings associated with PoS transactions.

“Interface opened the doors to the immense potential for leveraging video analytics insights at Salata,” says Kaufmann.

To support the rapid growth in online orders, Interface upgraded the network at Salata restaurants with its all-in-one restaurant-technology-in-a-box that standardized the network infrastructure and simplified ongoing maintenance. The solution includes a tamper-proof, PCI-compliant network box with in-built router, firewall, Wi-Fi access points, wireless WAN failover and SD-WAN.

To tackle increased call volumes at Salata restaurants, Interface implemented a cloud-based VoIP solution designed to handle large call volumes at every location. The voice solution is packed with features to handle customer orders for delivery or pickup and eliminate unnecessary wait time on the phone. Employees no longer have to worry about missed calls and they can focus on serving customers at the restaurant.

“We chose to work with Interface to help us unlock the insights needed to grow our business. We now know that every time we open a new restaurant, Interface will be there to set up the network, negotiate with local ISPs, connect the cameras with our POS system, and keep all of this going with just a single, predictable, monthly invoice. This is a game-changer for Salata,” says Kaufmann.