Wendy’s Quality Supply Chain Co-op (QSCC) aims to implement AI-driven solutions across its supply chain network. This move signals a significant shift towards digitalization within the quick service restaurant (QSR) sector, where companies are increasingly […]
Orlando has become a unique testing ground for KFC as the company experiments with new store designs, menu variations, and, most notably, cutting-edge restaurant technology. The city’s diverse customer base and the concentration of corporate-owned […]
Taco Bell, the Mexican-inspired American fast-food chain, is making a technological leap by introducing artificial intelligence (AI) powered drive-thrus to hundreds of its US locations. This move, described as the company’s biggest change to date, follows […]
Bojangles, the popular Southern cuisine fast-food chain, is expanding its deployment of a drive-thru voice artificial intelligence (AI) technology. This move follows a successful pilot program at approximately 50 Bojangles restaurants and will encompass both […]
Long John Silver’s aims to upgrade its customer engagement strategy by partnering with four leading technology innovators: Attentive, Bikky, Plein Air, and Sparkfly. The goal is to implement a 360° next-generation digital and in-store experience […]
It seems that the anticipated wave of job losses due to generative AI has not yet materialized in the restaurant industry, as evidenced by McDonald’s recent decision to discontinue its AI order-taking technology. The fast-food […]
The coffee retail industry is witnessing a potentially monumental shift, propelled by advancements in technology and evolving consumer preferences. One of the companies harnessing the power of technology to redefine the traditional coffee retail experience […]
When supply chain operations are outsourced, maintaining visibility becomes crucial. This is a lesson well understood by Chipotle Mexican Grill, which boasts over 3,300 restaurants in the United States, Canada, the United Kingdom, France, and […]
McDonald’s is overhauling its tech-enabled marketing approach by establishing a digital marketing fund, which will be supported by contributions from its U.S. franchisees. This strategic move is designed to modernize the fast-food titan’s marketing strategies, […]
As the world celebrates Earth Day 2024, it’s important to note that the restaurant industry is beginning to make progress in embracing green technology solutions. This shift is not only a response to the growing […]
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