Dragontail Systems, an Australia-based software company that works with global brands like Dominos and Pizza Hut, is updating its AI-based computer-vision quality management system, the QT AI camera, in response to the COVID-19 pandemic to detect cleanliness and sanitation practices in restaurant environments.
These enhancements were announced this week in conjunction with the company’s launch into the U.S. market and opening of its New York office.
In addition to monitoring key elements during the preparation and packing process, including the quality and accuracy of ingredients and temperature of the food, these enhancements are reportedly being introduced to combat the spread of coronavirus. The system will be able to automatically detect the presence of gloves and masks, and how often equipment and workspaces are sanitized and replaced.
This information can be closely monitored by managers and shared with the customer so as to ensure service compliance with defined quality standards.
“Dragontail Systems’ technology will empower fast-food services and restaurants of any size to address the growing concern of health and safety during the coronavirus pandemic,” said Ido Levanon, CEO and Director of Dragontail Systems. “Our unique AI camera already helps hundreds of stores recognize even the smallest of errors often undetected by the human eye, for example pizza toppings above and below the cheese, or even the food’s temperature. Now we are upgrading our technology to monitor processes that may lead to virus spread or contamination. In doing so, we expect to develop more impactful insights that foster transparency and ensure quality standards set by the businesses and the end-customer.”
The new QT AI Camera, in conjunction with Dragontail’s Algo Dispatching Systems, is designed to optimize and automate the kitchen and dispatching flow, including order receipt and kitchen prioritization for meal preparation, as well as food packing, dispatch, route management, and delivery. The system is also designed to enable real-time employee management that drives critical business decisions while calculating relevant variables that lead to more accurate and faster food deliveries as well as improvements in customer satisfaction and food quality and safety.