Seattle-based customer experience company Routegy is now offering its Touchless Experience Kit to restaurants free of charge. Routegy is a complete solution for turning customer interactions into touchless experiences on peoples’ devices without the need for an app.
With Routegy, restaurant owners and operators can streamline their contactless curbside pickup, guest check in, and enable customers to leave feedback, make requests, and report problems.
When Washington state introduced dining-in restrictions in response to the COVID-19 pandemic, Katia Chan, owner of the popular restaurant Orenji in Issaquah, quickly retooled her operations for takeout only orders. To meet social distancing guidelines, and the expectations of her customers, Katia decided to exclusively offer curbside pickup. An Orenji customer would pull up, call the restaurant, and Orenji staff would deliver their order directly to their vehicle.
While phone-based curbside pickup worked, Katia and the staff at Orenji immediately encountered issues. First, customers calling from the parking lot kept the restaurant phone line busy, preventing Orenji from taking new orders. Second, using just pen and paper, Orenji staff struggled to keep track of who was waiting and for how long. Finally, matching orders to customer information collected over the phone was prone to mistakes and inefficient. “All of these small problems would compound and burden our staff, especially during the very busy dinner hours, and we knew we needed to improve the process”, Katia says.
When Katia learned about contactless curbside pickup powered by Routegy, she saw it as a solution to Orenji’s problems. Routegy’s approach was simple; rather than calling the restaurant or walking in, customers could scan a storefront QR sign or tap a link in their receipt, fill out a simple form, and staff would be immediately notified.
Orenji began using Routegy in May, 2020, and it was an instant success. “We’ve seen great results and my team loves it,” Katia says. “Routegy protects my team members and guests, and best of all it increases productivity and order accuracy.” She is already planning to use Routegy for more dining-in experiences. “I’d love to use it for our dining-in waitlist, customer requests, and even touchless menus,” says Katia. “With Routegy, we can keep our guests and staff safe while improving the experience at the same time.”
Today, Routegy is a one-stop shop for creating touchless experiences including curbside pickup , guest check-in , interactive ordering , and more. Routegy allows businesses to create and manage all contactless interactions in one place, provide a consistent experience to their customers, all while seamlessly integrating with their existing tools.
Routegy’s free Touchless Experience Kit includes two touchpoints with no limit on customer interactions, free onboarding, and direct customer support.
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