4.6.2023
Marqii, a one-stop digital operations platform for hospitality businesses, has launched its new Managed Review Response service. This service will save restaurant operators time and money by creating personalized responses to their reviews on Google, Facebook and Yelp using a combination of Artificial Intelligence and Human Intelligence. Managed Review Response is available now to select Marqii customers.
Marqii strives to help restaurants, bars, ghost kitchens and virtual brands deepen their customer relationships by providing one central place where they can efficiently respond to their reviews. Managed Review Response will automate this process, so operators can focus on other aspects of their restaurant operations. The Marqii reviews team will collaborate with restaurant teams to create response templates and guidelines that meet the restaurant’s brand voice and SEO goals, and will handle the complete process from monitoring reviews to creating regular reports on performance analytics, response trends and keywords.
“We consistently hear from our clients that they know they should be responding to their reviews, but they can’t find the time,” said Avi Goren, Marqii’s CEO and Co-Founder. “By using a combination of AI tools and our expert in-house review team, Marqii is able to create review responses on our customers’ behalf that follow our best practices and are personalized and thoughtful. We’re excited to add Managed Review Response to the many ways Marqii makes hospitality digital operations more efficient.”
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