In today’s highly competitive Quick Service Restaurant (QSR) landscape, acquiring new customers is a very expensive endeavor. To achieve sustainable profitability, modern restaurant chains must shift their focus toward long-term customer retention. A successful loyalty […]
Lettuce. Jalapenos. Eggs. Blueberries. Summer 2026 was the summer of food recalls, with multiple incidents impacting restaurants and other food businesses nationwide. While recalls don’t typically originate at the restaurant level, recent incidents involved restaurants—including […]
Gratuity pay affects household budgets, staff morale, and perceptions of fairness on any restaurant floor. Servers, bartenders, hosts, and bussers should be able to see how a guest’s payment moves from the check into an […]
I’ve been in restaurants since 1989. In that time I’ve learned that the businesses that struggle aren’t usually the ones with bad food or slow service. They’re the ones where nobody is watching the small […]
Third-party delivery marketplaces have long helped restaurants expand their digital footprint. They’ve brought in new customers for restaurants, made ordering easier and built out delivery infrastructure so operators don’t have to build it all themselves. […]
Restaurants have used cameras for decades, primarily to deter theft, investigate incidents, and monitor entrances, cash registers, kitchens, and parking areas. That role is beginning to expand. As restaurants become more dependent on digital ordering, […]
Watch a four top get seated on a Friday at full covers. Someone scans the code on the table tent, waits, turns the phone sideways, pinches to zoom, drags the page around with one finger […]
Handwritten food labels aren’t failing because they’ve stopped working. They’re failing because commercial kitchens have changed. Walk into almost any hospitality business today and it’s obvious how much the industry has evolved. Customers book tables […]
In the current rush to automate restaurant operations, it takes some discipline to admit when a promising technology is not earning its place in the operation. Starbucks appears to have reached that point with Automated […]
It’s 5:47 p.m. A family is gathered at home and someone pops the most controversial question known to mankind: “What’s for dinner?” One person opens DoorDash. Another searches Google Maps. Someone else hits the Instagram […]
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