Viewpoints

Customer behavior across the restaurant sector is changing. Adults of all ages are going out with different expectations, priorities, and purchasing habits. Some people eat out earlier in the day; others don’t. Some drink alcohol […]

For more than a decade, restaurant technology strategies have centered on building a “single view of the guest.” Operators invested heavily in POS integrations, loyalty platforms, CRM platforms, CDPs, and marketing automation tools, all with […]

Remote and hybrid work didn’t just change where people work. It changed when — and whether — they eat out. And for restaurant brands built around five-day downtown foot traffic, that behavioral shift is quietly […]

In busy professional kitchens today, there’s this kind of hidden pressure that nobody really notices much during a crazy dinner rush. It gets lost in all the chaos. The story shows up in those beat […]

When a 91-year-old burger chain announces a $10 million Bitcoin treasury purchase, the easy reaction is to file it under financial experimentation or crypto theater. But that framing misses the point. What Steak ’n Shake […]

After several years of disruption and recalibration following COVID, the restaurant technology M&A market is beginning to move with greater clarity and purpose. While 2025 did not represent a full return to peak deal activity, […]

There’s bad publicity, and then there’s what’s happening right now to restaurants on Google Maps: a wave of fake one-star reviews that goes beyond unfair feedback and straight into extortion territory. Restaurant operators have always […]

You learn a lot by watching a lunch rush unfold. The kitchen can run smoothly for a while, but delivery interruptions always find a way to creep in.  A general manager recently told me he […]

Over the past decade, restaurant reservation technology has largely been defined by incremental improvements to digital booking interfaces and marketplace reach. Phone calls, while still a major source of reservations for many full-service and casual […]

For much of the past decade, restaurant technology strategy has followed a familiar trajectory: digitize everything possible. Mobile ordering, self-service kiosks, QR codes, AI-driven recommendations and automated labor tools promised efficiency, scalability and relief from […]