3.14.2024
The Saxton Group reaffirms its commitment to innovation and excellence in restaurant operations by extending its partnership with QSR Automations for the implementation of ConnectSmart® Kitchen across its expanding portfolio.
With over 74 locations spanning the Midwest, including renowned brands such as McAlister’s Deli, the Saxton Group is poised to elevate its kitchen automation standards. In the renewal with QSR Automations, the Saxton Group embraces the latest version of ConnectSmart® Kitchen, leveraging its advanced features to harness dining data aimed at enhancing customer satisfaction.
The International Franchise Association has awarded Saxton Group the 2023 Franchisee of the Year, an award celebrating what franchising is all about; serving others and providing opportunities. The Saxton Group is one of the most-awarded franchisees in McAlister’s Deli’s history, having won the brand’s Franchisee of the Year award eight times, and being the only McAlister’s Deli franchisee to ever win the International Franchise Association’s Franchisee of the Year award.
As one of the leading McAlister’s franchisees by sales volume and restaurant unit count, the Saxton Group is committed to continuous improvement. “In an industry where margins are razor-thin, optimizing operations is paramount,” said Stephen Lee, Chief Operating Officer at the Saxton Group. “We scrutinize every aspect to drive efficiencies and enhance profitability.”
ConnectSmart® Kitchen empowers the Saxton Group to identify opportunities for improvement across key operational metrics. By streamlining service speed, enhancing food quality, and implementing state-of-the-art technology both for guests and staff, the Saxton Group aims to deliver exceptional dining experiences while maximizing profitability.
As part of this commitment, the Saxton Group has already:
- Rolled out kiosks, which feed orders directly into ConnectSmart® Kitchen, for in-store ordering with great success.
- Upgraded to the most recent version of ConnectSmart® Kitchen.
Lee emphasized, “ConnectSmart® Kitchen provides unparalleled insights and reporting capabilities, empowering us to optimize throughput and drive profitability. Speed is synonymous with profit, and with ConnectSmart® Kitchen, we’re accelerating both.”
The Saxton Group’s commitment to excellence and innovation underscores its position as a leader in the competitive restaurant landscape. As it expands its footprint and elevates its operational standards, the Saxton Group, in partnership with QSR Automations, continues to redefine the dining experience for patrons nationwide.
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