By RTN editors - 6.28.2025
This week saw major movements in drone delivery, autonomous robots, AI assistants, and strategic shifts in voice ordering technology.
DoorDash & Flytrex Launch Drone Delivery in DFW
DoorDash and Flytrex began full-day drone delivery in the Dallas–Fort Worth area, covering more than 30,000 households. Orders can now be flown directly to customer backyards using DoorDash’s app. The launch marks Flytrex’s first integration with a third-party app, enabling customers to order directly through DoorDash. Eligible users can select drone delivery at checkout, with meals prepared by local restaurants and delivered by air to their homes. The service currently covers more than 30,000 households and over 100,000 residents, with additional delivery zones expected to go live soon.
Uber Eats & Serve Robotics Expand Robot Delivery in Atlanta
Serve Robotics deployed autonomous delivery robots in Atlanta neighborhoods including Midtown and Downtown. Orders from Shake Shack and other local favorites are now robot-delivered through Uber Eats.
Yum China Debuts Q‑Smart AI Assistant at KFC
Yum China launched “Q‑Smart,” a hands-free AI assistant for KFC managers, supporting inventory tracking, labor scheduling, and quality inspections via smart devices.
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McDonald’s Pauses Voice AI Partnership with IBM
After testing voice AI at over 100 locations, McDonald’s has ended its partnership with IBM to re-evaluate solutions from providers like Presto Voice and SoundHound. While still committed to automation, the company is seeking a better fit for drive-thru AI.
Automation is expanding from novelty to necessity in restaurant operations. Drone and sidewalk robot deliveries are going live in major metros. Voice and AI assistants are proving their value—but also being rethought in some cases. Keep watching this space.
