Viewpoints

It’s no secret that food costs have been rising rapidly, making it hard for restaurants to manage overall costs and maintain profitability. Operators have been looking at every option to keep costs under control, including […]

The restaurant industry has undergone many changes since 2020. From the transition to QR code menus to 100 percent reliance on online ordering, the industry has effectively upgraded its practices. Propelled by these quickly changing […]

Our steakhouse has experimented with the full range of traditional (or at least traditional digital) marketing activities— especially when collecting customer feedback and trying to understand just how well our customers enjoy the dining experience […]

A lot has changed in the way restaurants adapted to overcome the pandemic. It may be that your business has gone through staff turnovers and that you or your team had to embark on a […]

Restaurant chains rely on physical security systems to keep customers and employees safe and operations secure. Historically, this includes video surveillance with on-premises storage and monitoring. While this may be adequate to manage security at […]

You may have even seen that some restaurants are exploring artificial intelligence (AI) technology that claims it can predict your order simply based on what you look like. These machines use cameras to analyze a […]

I recently returned from a family trip to Disneyland. While there, I was reminded of all the ways the master operators at Disney make waiting less terrible. I thought it would be helpful to cover […]

For the past two years, restaurants struggled to regain their footing amidst a digital revolution focused on off-premise dining. Now, the industry is pushing past these growing pains and into new territory: using digital not […]