There’s bad publicity, and then there’s what’s happening right now to restaurants on Google Maps: a wave of fake one-star reviews that goes beyond unfair feedback and straight into extortion territory. Restaurant operators have always […]
DoorDash is testing a new approach to restaurant discovery that leans heavily on generative AI, social signals, and contextual search. The delivery platform has confirmed it is piloting Zesty, a standalone mobile app designed to […]
You learn a lot by watching a lunch rush unfold. The kitchen can run smoothly for a while, but delivery interruptions always find a way to creep in. A general manager recently told me he […]
Deliverect, the global food-tech SaaS company transforming restaurant and retail operations, today announced the launch of its AI Agent Library, the first library of plug-and-play artificial intelligence agents designed specifically for the restaurant industry. Developed […]
Lightspeed Commerce, the unified omnichannel platform powering hospitality businesses in over 100 countries, has launched Lightspeed Tempo, a revolutionary service pacing intelligence built into Lightspeed Restaurant. Tempo transforms how restaurants manage the rhythm of service, […]
In recent months, Toast has been quietly but deliberately reshaping how it positions its platform in the increasingly competitive restaurant technology market. While the company did not announce a single headline-grabbing product launch, a series […]
Starfleet Research has launched a new industry-wide study, the Restaurant Intelligence & Operational Readiness Survey, aimed at capturing how restaurants are using modern technology and data-driven tools to improve profitability, operational control, and decision-making in […]
Over the past decade, restaurant reservation technology has largely been defined by incremental improvements to digital booking interfaces and marketplace reach. Phone calls, while still a major source of reservations for many full-service and casual […]
Culver’s has launched its first nationwide loyalty program, dubbed Delicious Rewards, marking a notable shift in how the fast-casual chain is using technology to engage guests and collect customer data at scale. The program went […]
For much of the past decade, restaurant technology strategy has followed a familiar trajectory: digitize everything possible. Mobile ordering, self-service kiosks, QR codes, AI-driven recommendations and automated labor tools promised efficiency, scalability and relief from […]
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