By Debbie Carson, Associate Editor A famous management guru once remarked: “If you can’t measure it, you can’t manage it.” He may or may not have been referring to the restaurant management business. Regardless, it […]
By Jeff Zabin, Managing Editor Technology can transform the restaurant-going experience in fundamental ways. But it can never replace actual restaurants. The impact of technology on brick-and-mortar retailers, on the other hand, has created an […]
By Debbie Carson, Associate Editor “Waste not, want not.” The age-old proverb is one that most restaurant operators cannot help but constantly mutter under their breaths. Often operating as they do with razor-thin margins, restaurant […]
By Jeff Zabin, Managing Editor With more than 14.7 million employees, the restaurant industry workforce accounts for approximately 10 percent of the overall workforce in the United States, with an additional 1.6 million new restaurant […]
By Debbie Carson, Associate Editor Whatever the reasons, and despite the upbeat growth figures, the reality of the situation is that most restaurant operators are under more pressure than ever to improve financial performance. This […]
By Jeff Zabin, Managing Editor With more than one million restaurants in the United States battling it out for a larger slice of the pie, and tens of millions around the world doing the same, […]
By Jeff Zabin, Managing Editor Consumer surveys point to the fact that more and more people, particularly millennials, prefer to spend their money on memorable and shareable experiences than on material goods. Needless to say, […]
By Debbie Carson, Associate Editor Mobile enablement— e.g., utilizing tablets for order and payment processing — is not just about meeting guest expectations. It is also about financial performance. In some restaurant categories, POS mobility […]
By Debbie Carson Table-side order placement via tablets removes some of the most common barriers to guest satisfaction and restaurant loyalty. So, too, does table-side payment processing. In both cases, these common barriers are the […]
By Jeff Zabin, Managing Editor The latest industry research paints a lackluster picture of restaurant sales growth and revenue performance. According to the National Restaurant Association, restaurant sales in the United States are expected to […]
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