It used to be that grabbing food from a nearby restaurant was a straightforward process, at least as far as payments are concerned. The customer calls in an order, then pays in person when picking […]
When it comes to restaurant technology, there tends to be a singularity of focus on computer hardware and software geared to improving business operations, reducing costs, increasing profitability, and enhancing the guest experience to drive […]
Restaurant operators are collecting, integrating and analyzing data from multiple sources, including POS transactions, loyalty programs and guest-facing apps. The goal is to better understand their guests at both an individual and aggregate level, to […]
By Jeff Zabin, Managing Editor Improving the quality of food, service, and atmosphere have always been — and no doubt will always be — primary drivers of restaurant success. Today, an equally important success factor […]
By Cabot Jaffee, CEO of AlignMark Frank Yurchak has been an owner-operator within the Chick-fil-A System for over 25 years. Prior to 2017, he hired candidates the same way every other operator did – the […]
By Nittin Gupta, Email Growth & Innovation Manager, Parts Town While social media marketing and word-of-mouth are vital to a restaurant’s success, email can be a very effective tool. Email marketing not only keeps patrons […]
By Debbie Carson, Associate Editor Not surprisingly, many restaurateurs continue to manage their accounting and other back-end operations in an antiquated manner, using standalone generic software. The software is disconnected from the scheduling, inventory, and […]
By Debbie Carson, Associate Editor A famous management guru once remarked: “If you can’t measure it, you can’t manage it.” He may or may not have been referring to the restaurant management business. Regardless, it […]
By Jeff Zabin, Managing Editor Technology can transform the restaurant-going experience in fundamental ways. But it can never replace actual restaurants. The impact of technology on brick-and-mortar retailers, on the other hand, has created an […]
By Debbie Carson, Associate Editor “Waste not, want not.” The age-old proverb is one that most restaurant operators cannot help but constantly mutter under their breaths. Often operating as they do with razor-thin margins, restaurant […]
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