Watch a four top get seated on a Friday at full covers. Someone scans the code on the table tent, waits, turns the phone sideways, pinches to zoom, drags the page around with one finger […]
Handwritten food labels aren’t failing because they’ve stopped working. They’re failing because commercial kitchens have changed. Walk into almost any hospitality business today and it’s obvious how much the industry has evolved. Customers book tables […]
In the current rush to automate restaurant operations, it takes some discipline to admit when a promising technology is not earning its place in the operation. Starbucks appears to have reached that point with Automated […]
It’s 5:47 p.m. A family is gathered at home and someone pops the most controversial question known to mankind: “What’s for dinner?” One person opens DoorDash. Another searches Google Maps. Someone else hits the Instagram […]
The proposed class action against Uber Eats may look like a dispute over a $1.49 fee. It is really about whether a technology platform can sell a premium delivery option without giving every part of […]
The cyclospora outbreak linked to shredded iceberg lettuce served at some Taco Bell restaurants is producing consequences well beyond the locations identified by federal health officials. Placer.ai estimated that visits to Taco Bell locations fell […]
Restaurant operators have spent years finding ways to measure and optimize nearly every stage of the customer journey. From mobile app engagement and online ordering behavior to loyalty participation, email performance, coupon redemption, customer sentiment, […]
The restaurant technology industry arrived at McCormick Place last month with a message that was hard to miss: the next phase of restaurant innovation is becoming more operational, more automated and more closely tied to […]
A busy night of delivery orders can give the impression that everything is working just fine. Tickets come in steadily, the kitchen stays full and sales reports look strong, but later, the numbers tell a […]
Every year, the National Restaurant Association Show arrives with the same promise: a glimpse into the future of the restaurant business. Thousands of exhibitors descend on McCormick Place in Chicago, unveiling everything from kitchen equipment […]
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