Custom Channels has announced the rollout of its completely reimagined customer portal, giving restaurants and other businesses a more powerful and intuitive way to manage branded music and messaging across every location, from a single […]
McDonald’s is nearing completion of a sweeping technology consolidation that will bring data from its major global markets into a common repository, creating a foundation for a much broader use of artificial intelligence across marketing, […]
MarginEdge has secured $80 million in Series D financing, giving the restaurant management technology provider significantly more capital to expand its product capabilities and compete in an increasingly crowded restaurant back-office market. The Arlington, Virginia-based […]
In the current rush to automate restaurant operations, it takes some discipline to admit when a promising technology is not earning its place in the operation. Starbucks appears to have reached that point with Automated […]
It’s 5:47 p.m. A family is gathered at home and someone pops the most controversial question known to mankind: “What’s for dinner?” One person opens DoorDash. Another searches Google Maps. Someone else hits the Instagram […]
For all the restaurant industry’s excitement about artificial intelligence, one of the most consequential technology decisions at Chili’s was replacing its Wi-Fi access points. That work began after Chris Caldwell joined parent company Brinker International […]
The proposed class action against Uber Eats may look like a dispute over a $1.49 fee. It is really about whether a technology platform can sell a premium delivery option without giving every part of […]
Atoms, the industrial automation company led by Uber co-founder Travis Kalanick, has announced a $1.7 billion investment that brings CloudKitchens and several related food technology businesses into a single corporate structure. Andreessen Horowitz led the […]
Recognizing the growing demand among restaurants and other customer-facing businesses for a single, integrated platform that brings together television entertainment, professionally curated music, and in-store messaging, Custom Channels has announced the full integration of its […]
Chipotle Mexican Grill has grown its rewards program to 23 million active members since relaunching it in April, but the company’s largest loyalty opportunity remains among guests who order in person. Nearly 90% of transactions […]
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