Taco Bell’s experiment with voice AI has delivered plenty of headlines and a steady stream of comedy clips. Instead of serving up faster tacos, the system has been caught dutifully processing prank orders like 18,000 […]
Rising food costs, labor shortages, and tight margins have become everyday challenges for restaurant operators. Delivering a high-quality guest experience while keeping operations efficient is no small task. At the same time, customer expectations are […]
Loyalty programs are evolving again. After a decade dominated by branded mobile apps that rewarded guests for scanning receipts and placing mobile orders, a new wave of innovation is focusing on simplicity, speed and seamless […]
Small restaurants continue to dominate the U.S. foodservice industry, where nine out of 10 businesses employ less than 50 people, according to the National Restaurant Association. However, with tighter margins, smaller restaurants have historically tended […]
In a bustling buffet restaurant in Seoul, a sleek, waist-high robot glides silently between tables, stopping to place trays of food with mechanical precision. Diners glance up with amusement, and in some cases, unease. One […]
Cryptocurrency, once viewed as a speculative asset with limited real-world utility, is steadily gaining traction as a legitimate payment option in the restaurant industry. While still in the early stages of adoption, a growing number […]
For an industry publication like Restaurant Technology News, the plant-based trend is especially intriguing because it sits at the intersection of food innovation and technology integration. Rolling out meat alternatives at scale isn’t just a […]
Across the restaurant landscape, a quiet revolution is underway. It’s not about new flavors or faster delivery; it’s about algorithms. Specifically, generative AI, a branch of artificial intelligence that’s no longer just the domain of […]
Restaurants are increasingly deploying virtual assistants and AI bots to handle routine inquiries like menu details, loyalty queries, and order tracking, freeing up human staff for more complex service tasks. Enterprise platforms like Salesforce Agentforce […]
Running a restaurant, café, or any kind of food service operation comes with countless responsibilities. At the top of that list is a duty to keep customers safe from foodborne illnesses. For anyone in the […]
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