Restaurant operators have more data than ever. That’s not the issue. If anything, the problem is that the industry has spent years chasing visibility without solving for what actually matters: the ability to act on […]
On a typical Friday night, a modern pizza restaurant may rely on more software than staff to keep orders flowing. Artificial intelligence answers phones. Algorithms anticipate repeat orders. Automated ingredient systems assemble pizzas in seconds. […]
Customer behavior across the restaurant sector is changing. Adults of all ages are going out with different expectations, priorities, and purchasing habits. Some people eat out earlier in the day; others don’t. Some drink alcohol […]
For more than a decade, restaurant technology strategies have centered on building a “single view of the guest.” Operators invested heavily in POS integrations, loyalty platforms, CRM platforms, CDPs, and marketing automation tools, all with […]
Remote and hybrid work didn’t just change where people work. It changed when — and whether — they eat out. And for restaurant brands built around five-day downtown foot traffic, that behavioral shift is quietly […]
In busy professional kitchens today, there’s this kind of hidden pressure that nobody really notices much during a crazy dinner rush. It gets lost in all the chaos. The story shows up in those beat […]
When a 91-year-old burger chain announces a $10 million Bitcoin treasury purchase, the easy reaction is to file it under financial experimentation or crypto theater. But that framing misses the point. What Steak ’n Shake […]
After several years of disruption and recalibration following COVID, the restaurant technology M&A market is beginning to move with greater clarity and purpose. While 2025 did not represent a full return to peak deal activity, […]
There’s bad publicity, and then there’s what’s happening right now to restaurants on Google Maps: a wave of fake one-star reviews that goes beyond unfair feedback and straight into extortion territory. Restaurant operators have always […]
You learn a lot by watching a lunch rush unfold. The kitchen can run smoothly for a while, but delivery interruptions always find a way to creep in. A general manager recently told me he […]
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