In the Spotlight

After several years of disruption and recalibration following COVID, the restaurant technology M&A market is beginning to move with greater clarity and purpose. While 2025 did not represent a full return to peak deal activity, […]

There’s bad publicity, and then there’s what’s happening right now to restaurants on Google Maps: a wave of fake one-star reviews that goes beyond unfair feedback and straight into extortion territory. Restaurant operators have always […]

You learn a lot by watching a lunch rush unfold. The kitchen can run smoothly for a while, but delivery interruptions always find a way to creep in.  A general manager recently told me he […]

Over the past decade, restaurant reservation technology has largely been defined by incremental improvements to digital booking interfaces and marketplace reach. Phone calls, while still a major source of reservations for many full-service and casual […]

For much of the past decade, restaurant technology strategy has followed a familiar trajectory: digitize everything possible. Mobile ordering, self-service kiosks, QR codes, AI-driven recommendations and automated labor tools promised efficiency, scalability and relief from […]

A single food safety violation can turn a thriving restaurant into a public-relations nightmare, making food safety one of the most critical aspects of restaurant management. Even the most careful operators face risks, from cross-contamination […]

The QSR environment has changed more in the past five years than in the previous twenty. Digital transformation has redefined almost every touchpoint: mobile ordering, AI-driven menu boards, dynamic pricing, robotics in the kitchen, and […]

In the past month, several major restaurant brands have rolled out tech-centric announcements, from app updates to loyalty pushes to delivery tie-ins, keeping the arms race for digital engagement very much alive. Whether these moves […]

Pizza vending machines, once dismissed as a novelty, are increasingly finding a place in mainstream restaurant strategies. For operators facing labor shortages, rising costs, and the challenge of serving guests around the clock, the technology […]