In the Spotlight

Our steakhouse has experimented with the full range of traditional (or at least traditional digital) marketing activities— especially when collecting customer feedback and trying to understand just how well our customers enjoy the dining experience […]

A lot has changed in the way restaurants adapted to overcome the pandemic. It may be that your business has gone through staff turnovers and that you or your team had to embark on a […]

Restaurant chains rely on physical security systems to keep customers and employees safe and operations secure. Historically, this includes video surveillance with on-premises storage and monitoring. While this may be adequate to manage security at […]

You may have even seen that some restaurants are exploring artificial intelligence (AI) technology that claims it can predict your order simply based on what you look like. These machines use cameras to analyze a […]

I recently returned from a family trip to Disneyland. While there, I was reminded of all the ways the master operators at Disney make waiting less terrible. I thought it would be helpful to cover […]

For the past two years, restaurants struggled to regain their footing amidst a digital revolution focused on off-premise dining. Now, the industry is pushing past these growing pains and into new territory: using digital not […]

Now more than ever, success in the commercial kitchen and food service space is tied to facility safety. The effects of global lockdowns have hit the hospitality sector especially hard, and restaurants continue struggling to […]

As non-fungible tokens step up to the table with a score of benefits for brand loyalty, large restaurant chains are already starting to dish them out to customers. For example, Burger King released its Keep […]

As the world becomes increasingly digital, many industries, including the restaurant industry, are seeking new and inventive ways to stand out. While advancements in technology enable food and drink companies to roll out digital features […]

Much of how software and computing have changed how we work day to day, biotechnology and food will do the same for how we eat. The industry goes by many names: cellular agriculture, lab-grown meat, […]