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Why Some Bar Operators Are Voicing Concerns About QR Code Ordering

When Wetherspoons founder Sir Tim Martin criticized QR code ordering for “robbing punters of banter at the bar,” as reported this week by The Scottish Sun, he tapped into a growing unease across the hospitality industry. What makes Martin’s comments particularly notable is the scale behind them. Wetherspoons operates roughly 815 pubs across the UK and employs more than 42,000 people, making it one of the largest and most influential pub operators in the market. When a company of that size questions the long-term role of QR ordering, it carries weight beyond a single brand. His point isn’t just nostalgia. It’s about what gets lost when efficiency becomes the primary design goal. For decades, the bar has been one of the last truly social transaction points in modern life. You don’t just order a drink. You exchange a few words. You make eye contact. You become part of the room. [...]

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