By Cabot Jaffee, CEO of AlignMark Frank Yurchak has been an owner-operator within the Chick-fil-A System for over 25 years. Prior to 2017, he hired candidates the same way every other operator did – the […]
By Nittin Gupta, Email Growth & Innovation Manager, Parts Town While social media marketing and word-of-mouth are vital to a restaurant’s success, email can be a very effective tool. Email marketing not only keeps patrons […]
By Debbie Carson, Associate Editor Not surprisingly, many restaurateurs continue to manage their accounting and other back-end operations in an antiquated manner, using standalone generic software. The software is disconnected from the scheduling, inventory, and […]
By Debbie Carson, Associate Editor A famous management guru once remarked: “If you can’t measure it, you can’t manage it.” He may or may not have been referring to the restaurant management business. Regardless, it […]
By Jeff Zabin, Managing Editor Technology can transform the restaurant-going experience in fundamental ways. But it can never replace actual restaurants. The impact of technology on brick-and-mortar retailers, on the other hand, has created an […]
By Debbie Carson, Associate Editor “Waste not, want not.” The age-old proverb is one that most restaurant operators cannot help but constantly mutter under their breaths. Often operating as they do with razor-thin margins, restaurant […]
By Jeff Zabin, Managing Editor With more than 14.7 million employees, the restaurant industry workforce accounts for approximately 10 percent of the overall workforce in the United States, with an additional 1.6 million new restaurant […]
By Debbie Carson, Associate Editor Whatever the reasons, and despite the upbeat growth figures, the reality of the situation is that most restaurant operators are under more pressure than ever to improve financial performance. This […]
By Jeff Zabin, Managing Editor With more than one million restaurants in the United States battling it out for a larger slice of the pie, and tens of millions around the world doing the same, […]
By Jeff Zabin, Managing Editor Consumer surveys point to the fact that more and more people, particularly millennials, prefer to spend their money on memorable and shareable experiences than on material goods. Needless to say, […]
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