Labor has become one of the most complex and least predictable variables in restaurant operations. Between fluctuating demand, staffing shortages, rising wages, and increasingly strict labor regulations, workforce management is no longer just an administrative […]
As restaurants navigate a rapidly evolving digital landscape, the balance of power between operators and third-party platforms continues to shift. Discovery, ordering, and customer engagement are increasingly shaped by algorithms, marketplaces and now AI-driven interfaces, […]
Google is taking a step toward redefining the role of search by introducing what it describes as “agentic capabilities” within AI Mode, beginning with restaurant reservations in the UK. The move, which the company announced […]
As restaurant brands look to scale in an increasingly complex operating environment, technology is becoming less of a support function and more of a strategic foundation. Shake Shack’s newly announced Project Catalyst reflects that shift […]
DoorDash is winding down its AI-powered restaurant discovery app, Zesty, less than a year after its launch, a move that on the surface may look like a quiet product retreat but in reality reflects a […]
When Wetherspoons founder Sir Tim Martin criticized QR code ordering for “robbing punters of banter at the bar,” as reported this week by The Scottish Sun, he tapped into a growing unease across the hospitality […]
Burger King’s plan to hire up to 60,000 team members across its nearly 6,500 U.S. restaurants, announced earlier this week, might sound like a straightforward labor story. It’s not. It’s a reflection of what happens […]
Deliverect, the global restaurant technology platform serving more than 95,000 locations across 78 countries, has launched Deliverect AI: a digital workforce of autonomous agents and smart assistants that continuously rewrite digital restaurant menus to increase […]
Square has announced the global launch of Square Restaurant Inventory by MarketMan, an integration offering AI-driven ingredient and recipe management directly within the Square platform. By unifying front-of-house sales with back-of-house purchasing and food cost […]
For restaurant technology vendors, consultants, and service providers, one reality has become increasingly clear: by the time a new restaurant opens its doors, most of the important purchasing decisions have already been made. POS systems […]
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