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Why Traditional Restaurant Reporting Falls Short Without Real-Time Insights for General Managers

Restaurants and other hospitality businesses have a fabulous trove of information to drive profitability and efficiency across locations. Detailed insight from sales, inventory, labour, reservations and reviews can provide an extraordinary wealth of understanding into both day-to-day operations and longer-term trends. But this information only reaches its true potential if it can be used in real time by those on the ground. General Managers (GMs) have the ability to increase revenue shift by shift, by encouraging staff to undertake targeted upselling or better managing resources, including labour, for example, but only if they are empowered with timely, relevant, usable data. Yet the time between data being accessible at head office and shared with the GMs who can leverage that data to gain tangible benefits remains significant. Weekly reports. End of month reviews. Spreadsheet based analysis. This insight is of little value to a GM juggling a complex mix of demands, [...]

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