Guest Experience Management

Rōti Modern Mediterranean Serves Up a New Digital Customer Experience

Founded in 2007, Rōti Modern Mediterranean, the Chicago-based fast casual Mediterranean chain which operates 40 locations nationally, including Chicago, Washington D.C., New York City, Dallas and Minneapolis, is embracing next-generation technology innovation. The company, which […]

AI / Robots

Sonic Drive-In To Pilot AI Voice Assistant and Personalized Dynamic Menu

The drive-thru accounts for more than 70 percent of quick service restaurant (QSR) transactions, yet, despite the surge in restaurant technology innovation, the drive-thru experience has scarcely changed for decades — that is, until now. […]

Digital Signage

Starbucks Brews Up New Technology Innovations With Help From Microsoft

Technology innovation is nothing new at Starbucks. The ubiquitous coffee house has a long history of tackling big ideas and forward-thinking solutions across both the digital and non-digital landscape. It has been said that the […]

AI / Robots

McDonald’s Goes Hog Wild on Technology, Acquires AI Company for $300 Million

By Alisha Goldberg, Assistant Editor Increasingly, fast food restaurants are using mobile apps, self-order kiosks, digital signage and various other digital technologies in their incessant quest to attract new customers, drive increased customer loyalty and […]

Restaurant Technology News

Virtual Kitchens Are All the Rage, But Will All of Them Deliver?

By Debbie Carson, Associate Editor The virtual kitchen Keatz, which is actually comprised of nearly a dozen virtual kitchens, is the latest player in this fast-growing category to secure big funding, raising approximately $13.5 million. […]

AI / Robots

Good Times Burgers Deploys the World’s First AI-Enabled Order Taker

By Alisha Goldberg, Assistant Editor “May I take your order?” asks the AI platform. A quick service drive thru restaurant in Denver, Colorado, Good Times Burgers & Frozen Custard, is proving that a small restaurant […]